The Six Core Functions Performed by the Financial System Essay

The Six Core Functions Performed by the Financial System - Essay Example The set of institutional arrangements for accomplishing this task is collectively known as the payments system. Banks and other depository financial intermediaries fulfill this function thru wire transfers, checking accounts, and credit cards. Function 2. Pooling Resources and Subdividing Shares The mechanism for the pooling of funds in a financial system is done so that it could undertake large-scale indivisible enterprise or for the subdividing of shares to form larger amounts of capital. In modern economies, the minimum investment required to start or maintain a business is often beyond the regular means of an individual or even several individuals. From the perspective of firms raising capital, the financial system provides a variety of mechanisms (such as security markets and financial intermediaries) through which individual households can pool their money to form larger amounts of capital. An interesting function of a financial system is its ability to transfer resources across time and space. Serving this function are intermediaries like banks involved in financing corporate investments and housing, insurance companies and pension funds in financing corporate investments and paying retirement annuities, and mutual funds. A well-functionin

Interpreting the Phenomenology of Husserl Essay Example for Free

Interpreting the Phenomenology of Husserl Essay Phenomenology, at its very root had tried to provide us an alternative view, perspective and a method in acknowledging and knowing things. At the very core, Phenomenology tried to contrast the scientific disciplines and all other attempts that fell short in providing us a clear and concise knowledge of things. As stated in Husserl’s statement, â€Å"I exclude all sciences relating to this natural world no matter how firmly they stand†¦Ã¢â‚¬  Phenomenology is aiming for a new set of method aside from those introduced by sciences and even philosophy in knowing the things and concepts of the outside world. For this to be accomplished, Husserl and many other phenomenologists had tried to exclude the methods of science in their own methods. As stated, â€Å"†¦as it is presented in one of those sciences as a truth about actualities of this world. I must not accept such a proposition. † On this note, sciences are known for their sensual, (perception, auditory etc. ) inductive/deductive and generalizing tendencies of reasoning. Phenomenologists like Husserl undermine these kinds of method in discovering and knowing the objects of the world. Rather than using mere senses, rules of logic and generalization in describing the things and objects of the world, Phenomenologists had embraced a systematic subjective and relative approach in knowing the things and concepts of the world. Husserl argued that things and objects reveal themselves to us. Their characteristics and definitions can be revealed and known to us by experiencing them at its very core. The experience that they are talking about is a rich kind of experience that range from perception, cognition, volition etc. We can know things by experiencing them by their own and there is no need for us to ascribe and subscribe to the classic methods of production of knowledge like those we stated above. The phenomenologists embrace a very clear air of ‘non-judgmentalism’. They make sure that knowing and defining a particular object is not a result of a bias that is influenced by other experiences. The most important thing is to experience each thing by them alone. For Husserl, possessing such kind of mindset will enable the things and objects to reveal their selves to us for us to know and understand them. With this set of statement of Husserl, we can see and feel a great resentment of the classic and conventional way of knowing and defining things. The usual way of producing knowledge had produce numerous shortfalls and shortcomings that convinced Phenomenologists like Husserl to look back and pick their selves from scratch and start a new method that will really able to capture the definition and structure of things. This method of knowing had provided a new life and put back the importance to the subjective person who experiences the things and objects first hand rather than learning or reading it from someone else. Phenomenology of Husserl is a wave and school of thought in philosophy that attempted to rebuild the human experience and make it experience again in the very first place. Though sciences had produced us numerous innovations, we cannot simply deny its shortcomings. In this respect, this statement of Husserl is an attempt to go back there and know things as they are, as they reveals their selves to us. List of References Welton, Donn (1999) The Essential Husserl: Basic Writings in Transcendental Phenomenology. Indiana University Press [21 August 2010]

Womens Pathways into Crime | Research Project

Womens Pathways into Crime | Research Project EXPLORING WOMEN’S PATHWAYS INTO CRIME AT CHIKURUBI FEMALE PRISON WASHINGTON BONGANI NGULUBE Introduction The study of female crimes has been limited when compared to the study of male crimes. This research focuses on the why there has been an increase in women participating or committing criminal activities particularly armed robbery at Chikurubi Female Prison in Harare. This chapter will highlight the background to the topic of study and the reasons which prompted the researcher to purpose the research (statement of the problem). The chapter will also bring to light purpose of the study, research questions, and significance of the study. Assumptions, delimitations and limitations are eluded to in this chapter. Key terms which are significant to exploring women’s pathways into crime are also defined in this chapter. Background to the study There is a common perception that the criminal behaviour of women were not serious problems. Women are more likely to commit minor offenses and have historically constituted a very small proportion of the main population. But these facts mask a trend that is beginning to attract attention henceforth motivating the researcher to embark on the quest to get answers to these changes. The research seeks to give the reasons to why there has been an increase in women’s participation in criminal activities particularly armed robbery. The research will be conducted at Chikurubi Female Prison which is located in Harare, Zimbabwe. The student had the privilege to work at Parliament of Zimbabwe during the work related learning in 2013 and 2014. Henceforth the research study is a result of the student’s observations while working for the Parliament of Zimbabwe. The Women and Men in Zimbabwe periodic report in ZIMSTAT (2012) states that Zimbabwe has a population of approximately 12 973 808. Whereas, men constitute approximately 6 738 877 (48%) while women constitute 6 234 931 (52%). Harare is further evidenced as the Province with the largest population of 16.2 percent of the total population in Zimbabwe (ZIMSTAT, 2012). More so, the Women and Men in Zimbabwe periodic report in ZIMSTAT (2012) further brings to light that 48 percent of the female population is in the age group 15- 49. One would further argue that this is the reproductive age group among females. The drastic rise in women’s pathways into crime is fairly well known, less so is that the ranks of women crimes are increasing much faster than those of their male counterparts. However, there are no ready statistics but police and court cases show that the country now has a breed of female criminals, who are terrorizing the public and acting in cahoots with male accomplices. Women in Zimbabwe now have the dexterity to pinch from financial coffers, carry out highway robberies right up to raiding service stations while heavily armed to the teeth. About 3 499 people were kidnapped and robbed by pirate taxis and kombi drivers working in cahoots with female robbers countrywide last year (Butaumocho, 2014). Ibid further states that the situation is more pronounced in Harare where at least 1 200 cases of kidnapping and robberies by public transport drivers working in cahoots with female accomplices were recorded in the last quarter of 2013. One may argue that such cases of engaging in violent crimes like robbery have for long been considered a male domain because of the risks involved that include shoot outs and highway chases that may result in death. Women evidently are now participants of such criminal activities. The pace at which women are being convicted of serious offenses is picking up faster than the pace at which men are convicted. These dynamics motivated the student to embark into an academic research exploring the reasons to these changes (increase) between the period 2011 and 2014. ZIMSTA (2011) notes that 432 females were imprisoned during the 3rd quarter of 2011. The total number of prison admissions in the 3rd quarter of 2011 increased by 21 percent when compared to the 2nd quarter of 2011 while the number of new female prisoners increased by 10 percent in Zimbabwe. In comparison with the 4th quarter of 2012, a total 9 111 prisoners were admitted into prisons, consisting of 8 509 males and 602 females. ZIMSTA (2012) 4th quarterly report further reveals that female prisoners increased by 31 percent in the period under view. Harare province recorded to be having the highest number female prisoners indicating 155 prisoners. What animates the studies is not so much numbers of offenders but the particular circumstances of the women and girls â€Å"behind† the numbers. The involvement of women in robberies might be a fairly new phenomenon in Zimbabwe, the problem is being experienced in a number of countries across the globe. However, Harare as the capital city of Zimbabwe is evidently recording the highest female crime participation rate. Statement of the problem The student felt that there is a notable gap in literature and inadequate extensive research on the women’s pathways into crime in Zimbabwe. When a woman commits a crime, the usual explanation is that it is involuntary, defensive or a result of some mental illness or hormonal imbalance inherent in the female physiology. Engaging in violent crime for example, robbery has for long been considered a male domain because of the risks involved that include shoot outs and highway chases that may result in death. Zimbabwe seems to have recorded a disturbing increase in the involvement of woman in armed robberies, rape and other criminal activities in the past 3 years. There is no clear explanation for the increase of female robbers or participation of women in criminal activities. Could this be a result of women’s increased masculinity? Or the environment playing a significant influence on women’s participation into crime? Is it as a result of gender based violence? Such questions the research seeks to address in at Chikurubi Female Prison Significance of the study The study will shed light on what are the motivating factors which prompt the increase of women’s pathways into crime particularly in armed robbery. It is of paramount importance to assess the impact of the environment on the increase of women’s pathways into crime. The significance of the study to the: Government This research will be an eye opener for the Government and the Ministry of Justice, Legal and Parliamentary Affairs and other government parastatals (Police, correctional services) to come up with effective polices and interventions on improving social order and deal with these crimes. Communities This research will help other women to avoid the pathways into crime and will help understand why other women participate in criminal activities. Future researchers The increase of women’s pathways into crime is a serious national and community problem which has to be addressed and thoroughly researched on. This research will help future researchers come up with ways to understanding the factors behind the increased women’s pathways into crime. The researcher The research will benefit the researcher as he aspires to further his studies in forensic psychology. Therefore, in carrying out this research, the researcher will gain valuable insight and knowledge into the subjects as he also fulfils the requirements to obtain an Honours Degree in Psychology. Research questions The research was based on the following questions: What are the psychological factors contributing to women’s pathways into crime? What are the contribution of socio-economic factors leading to women’s pathways into crime? How does culture influence women’s pathways into crime? Assumptions The research was based on the assumption that: Women are weaker than men. Purpose of the study The sole purpose of the research was to investigate the mitigating factors to increase of women participation into crime particularly in armed robbery. The research used the results to implement effective ways to help women in prisons to recover and it will also help to understand why women commit such criminal offences. Delimitations of the study The study was confined to focusing on pathways into crime and having women prisoners as the research subjects. Limitations Disclosure The researcher encountered a challenge in gathering information regarding women’s involvement and participation in criminal activities at CFP as they considered the information to be highly sensitive. Obtaining information from the subjects may also be a challenge. Therefore, the researcher sought permission first from the Department of Prisons Services Headquarters. Data collection procedures Data can be unreliable in the event participants choose not to participate. The researcher used popcorns and chips as incentives in order to motivate participates of participate. Time and financial constraints This research was conducted concurrently with final year modules. Time to effectively cover all issues and aspects involved in carrying out a proper research was restricted. There were a lot of resources needed for printing, internet research, typing and travelling which also put strain on the available resources. Therefore, the researcher came up with a budget and time plan which guided the researcher in efficient time and resource allocation. Definition of terms Women These are adult female humans (Wehmier, 2005). Pathways These are plans along or a way of achieving something (Wehmier, 2005). Crime This refers to those activities which break the law of the land and are subject to official punishment (Haralambos,0000). Summary This chapter provided the background to the area of study as well as highlighting the statement of the problem. The significance of the study, assumptions, purpose of the study, limitations and delimitations have also been addressed. This chapter also outlined the research questions. More so, the relevant terms to the research have been defined. Case Study: Impact of Type 1 Diabetes Case Study: Impact of Type 1 Diabetes Title: Knowledge required for decision making in adult nursing Introduction. This essay is primarily about the impact of Type 1 diabetes on a particular patient. It will consider not only the relevance of Type 1 diabetes to the patient and how they coped with it, but, in this particular case, how they also dealt with the health deviation of the development of a particularly severe peripheral neuropathy and the impact that the latter had on both their quality of life and their lifestyle. It is notable that the development of this complication had an impact not only on the patient, but also on both the family and his other informal carers. There is no consent form for this essay as the patient’s details have been annonymised. Rationale for choice of client and the health deviation. (200 words ) This essay will consider the case of Mr. J who is a 54 yr old postman. He was found to have Type 1 diabetes four years ago which was promptly diagnosed and brought under control with Insulin. Over the last six months he had developed painful legs and feet. Initially he ignored this, putting it down to â€Å"just getting older† and â€Å"circulationâ€Å". It got progressively worse however, to the point that he could not work. He took early retirement, a move which he later regretted. He was diagnosed with peripheral diabetic neuropathy. It was notable that Mr. J initially presented as a particularly stoic individual who made light of every adversity. His subsequent development of the neuropathy and retirement seemed to generate a marked change in his approach to life. He became withdrawn and resentful and difficult to live with. This was a major factor in his treatment plan. My initial contact with Mr. J came in the context of a primary health care setting when he presented at the diabetic clinic for a follow up appointment. He appeared to be particularly negative about his condition and we got into a conversation. I became interested in his situation and followed him up in some detail. Pathophysiology of the health deviation and its effect on the client. ( 1400 words). This essay is primarily about Mr. J and his peripheral neuropathy. This section will begin however, with a brief overview of the pathophysiology of diabetes mellitus Diabetes mellitus There are two primary types of diabetes mellitus Types 1 and 2. Type 1 diabetes occurs when there is an autoimmune process which culminates in the destruction of the ß cells of the pancreas together with a consequent reduction in the amount of circulating Insulin produced. (Meigs, J.B et al. 2003). Type 2 diabetes occurs when the circulating levels of insulin are insufficient to effectively control the glucose levels within normal limits. In clinical terms, this results in a high blood sugar level in association with high levels of circulating Insulin. A number of studies have suggested that Type 2 diabetes accounts for more than 95% of all cases. (Narayan, K.M et al. 2003). In broad terms, the control of both types of diabetes mellitus requires rigorous attention to dietary intake of carbohydrates and calories and a controlled exercise regime. Type 1 diabetes is invariably treated with insulin and Type 2 diabetes may be controlled with diet alone (with or without weight loss) and the possibility of oral hypoglycaemic drugs. Peripheral diabetic neuropathy Peripheral diabetic neuropathy is a comparatively common complication of diabetes mellitus and some studies suggest that it can affect up to 50% of diabetic patients (viz. Boulton A J M et al. 2000). The development of the neuropathy is a feared complication as it is likely to predispose the patient to a number of sequelae including varying degrees of functional limitation together with the possibility of unremitting pain and motor unsteadiness. (Reiber G E et al. 1999). Its end stage sequelae include intractable diabetic foot ulceration and amputation. (Pecoraro R E et al. 2000). Virtually all of these elements are associated with very substantial health care costs, quite apart from major socio-economic consequences such as loss of work time and a reduced quality of life. (Rathman W et al. 2003) A number of studies (viz. Vileikyte L 1999 and Vileikyte L et al. 2005) have presented the association of peripheral diabetic neuropathy with depressive illness. This is clearly relevant to Mr. J in this case and therefore will be explored in some detail. The literature on the subject is contradictory with the meta-analysis by de Groot (de Groot M et al. 2001) finding little evidence to support the association. It is fair to comment that part of the reason for this apparent discrepancy may be due to the reason that there was a considerable variation in the techniques used to diagnose peripheral diabetic neuropathy which meant that different populations were included in different studies. (Boulton A J M et al. 1999) This comment is based on the discovery that different types of nerve fibre are affected in different types of peripheral diabetic neuropathy and in different individuals. It follows that more than one modality of testing is required to establish a diagnosis. A second factor is that the severity of the neuropathy, as determined by objective testing, actually correlates poorly with the subject’s assessment of their pain levels. Patients (such as Mr. J) who have high levels of perceived pain, may have remarkably preserved sensory function on clinical testing. Some authorities have argued that this may demonstrate a central processing component to the subjective appreciation of the pain from neuropathy. It is known that less that 10% of patients who have a peripheral diabetic neuropathy have severely painful symptoms and many experience no symptoms of pain at all. (Chan A W et al. 1999) The pathophysiology of peripheral diabetic neuropathy still remains unknown in any detail but there is evidence that metabolic and ischaemic components are implicated. (Leon C et al. 2007). Chronic hyperglycaemia is known to be associated with small blood vessel disease and therefore reduced blood flow to the nerves. It is also known to interfere with myoinositol, sorbitol and fructose metabolism, all of which are essential for nerve activity. (Dyck P J B et al. 2003) There is also thought to be a mechanism of oxidative stress that is important. Free oxygen radicals (produced in diabetes mellitus) activate protein kinase C which has been shown to produce damage to nerve cells. A number of papers show that there is a link between the degree of control of the diabetes mellitus, the length of time since diagnosis and the eventual development of peripheral diabetic neuropathy (viz. Pirart J 1977) Consider how this health deviation impacts upon the clients journey through health care. (500 words) In consideration of the specific case of Mr. J, one can note that his diabetes mellitus was diagnosed four years ago. He presented with the classic symptoms of suddenly feeling unwell, frequency of urination and increasing thirst (polyuria and polydypsia). He was correctly and promptly diagnosed by the GP and referred to the local diabetic clinic where he was swiftly brought under control with injected insulin. Mr. J proved to be a good patient. Considerations of empowerment and education of the patient paid dividends with Mr. J rapidly learning about his condition and he became very competent in managing it on a day to day basis, learning how to adjust the insulin doses himself. (Howe A et al. 2003). The impact of the development of his peripheral diabetic neuropathy cannot be overstated. It was responsible for his decision to retire early, a decision which he rapidly regretted. He became depressed and withdrawn, taking little pride in his appearance and less care with his glycaemic control. He was initially treated with anti depressants (with marginal success). At the time of writing he is undergoing a course of cognitive behaviour therapy to try to remedy the situation. His HbA1 levels, which were initially exemplary, became erratic and are only now coming back to normal levels. His peripheral diabetic neuropathy was diagnosed with the specialist using a number of diagnostic tools including electro-diagnostic studies (EDS), cardiovascular autonomic function testing (cAFT) together with physical examination scoring, quantitative sensory testing (QST) (Meijer J W G 2002) It is known that peripheral diabetic neuropathy is notoriously resistant to treatment. There are four basic elements: causal treatment aimed at (near)-normoglycemia, treatment based on pathogenetic mechanisms, symptomatic treatment avoidance of risk factors and complications. (CS 1998) At this time the only specific treatment licensed for peripheral diabetic neuropathy is alpha-lipoic acid. This may be assisted by specific analgesics such as duloxetine and pregabalin, otherwise treatment is symptomatic and the treatment of subsidiary factors (such as alcohol intake, hypertension, smoking and cholesterol control) to prevent a worsening of the condition. Potential influences of the health deviation on the long term well being of the client and family significant others. ( 600 words ) The impact of Mr. J’s condition on the life of the family has been considerable. All family members were very positive about his primary diagnosis of diabetes mellitus. His development of secondary conditions such as the peripheral diabetic neuropathy and the depression were far more challenging. Mrs J complained that he was difficult to live with, lost all interest in sexual matters, had poor self esteem and started to self neglect. The primary health care diabetic nurses spent as much time supporting (empowerment and education) Mrs J as they did Mr. J. It remains to be seen how Mr. J progresses with his cognitive behaviour therapy and his depression. Mrs J blames his early retirement on the development of his depression rather than the peripheral diabetic neuropathy. One can only hope that Mr. J does not progress to foot ulceration and a further reduction in his quality of life. Learning gained. (150) words. The research that I have done into this condition has given me a must more complete knowledge of the pathophysiology of peripheral diabetic neuropathy together with the treatment and support that is necessary for both the patient and his informal carers. It has become quite clear that it is simply not sufficient to control the diabetes mellitus, the patient and their extended family will need huge amounts of both information and support if their condition is to be optimally managed Specifically I have realised just how important it is to make a holistic assessment of the patient at the earliest opportunity, to gain an empathetic bond early on so that it becomes easier to identify problems at their earliest stage rather than waiting for the patient to present them at a stage when they are more difficult to manage. (Marinker M.1997) Conclusion (50 words) . This essay revolves around the appreciation of how difficult some patients find it to adapt to the illness role when they have been fit and active throughout their lives. It is one of the challenges of the good healthcare professional to understand and to pre-empt some of these adaptive processes to help their patients accommodate this transition. (Newell N et al. 1992). I believe that Mr. J has made some progress with dealing with his condition but there is clearly a long way yet for him to go. References Boulton A J M, Gries F A, Jervell J A: (1999) Guidelines for the diagnosis and outpatient management of diabetic peripheral neuropathy. Diabet Med 15: 508 – 514, 1999 Boulton A J M, Malik R A, Arezzo J, Sosenko J M: (2000) Diabetic neuropathy: technical review. Diabetes Care 27: 1458 – 1487, 2000 Chan A W, MacFarlane I A, Bowsher D R: (1999) Chronic pain in patients with diabetes mellitus: comparison with non-diabetic population. Pain Clinics 3: 147 – 159, 1999 CS (1998) Consensus statement: Report and recommendations of the San Antonio conference on diabetic neuropathy. Diabetes Care 11: 592 – 597, 1998 de Groot M, Anderson R, Freedland K E, Clouse R E, Lustman P J: (2001) Association of depression and diabetes complications: a meta-analysis. Psychosom Med 63: 619 – 630, 2001 Dyck P J B, Sinnreich M. (2003) Diabetic Neuropathies. Continuum 2003; 9: 19 – 34 Howe and Anderson (2003) Involving patients in medical education. BMJ, Aug 2003 ; 327 : 326 328. Leon C, Asif A (2007) Arteriovenous Access and Hand Pain: The Distal Hypoperfusion Ischemic Syndrome. Clin. J. Am. Soc. Nephrol., January 1, 2007; 2 (1): 175 183. Marinker M. (1997) From compliance to concordance: achieving shared goals in medicine taking. BMJ 1997; 314: 747 – 8. Meigs, J. B. et al. (2003) . Prevalence and characteristics of the metabolic syndrome in the San Antonio Heart and Framingham Offspring Studies. Diabetes. 52 :: 2160 2167. Meijer J W G, Smit A J, van Sonderen E, Groothoff J W, Eisma W H, Links T P: (2002) Symptom scoring systems to diagnose distal polyneuropathy in diabetes: the Diabetic Neuropathy Symptom score. Diabet Med 19: 962 – 965, 2002 Narayan, K M., Boyle, J P., Thompson, T J., Sorensen, S W., and Williamson, D F. (2003). Lifetime risk for diabetes mellitus in the United States. JAMA. 290 :: 1884 1890 Newell and Simon. (1992) Human Problem Solving. Prentice-Hall, Englewood Cliffs: 1992. Pecoraro R E, Reiber G E, Burgess E M: (2000) Pathways to diabetic limb amputation: basis for prevention. Diabetes Care 13: 513 – 521, 2000 Pirart J. (1977) Diabetes mellitus and its degenerative complications: a prospective study of 4400 patients observed between 1947 and 1973 (third and last part). Diabetes Metab 1977; 3: 245 – 56. Rathman W, Ward J: (2003) Socioeconomic aspects. In Textbook of Diabetic Neuropathy. Gries F A, Cameron N E, Low P A, Ziegler D, Eds. Stuttgart, Thieme, 2003, p. 361 – 372 Reiber G E, Vileikyte L, Lavery L, Boyko E M, Boulton A J M: (1999) Causal pathways for incident lower-extremity ulcers in patients with diabetes from two settings. Diabetes Care 22: 157 – 162, 1999 Vileikyte L: (1999) Psychological aspects of diabetic peripheral neuropathy. Diabetes Rev 7: 387 – 394, 1999 Vileikyte L, Leventhal H, Gonzalez J S, Peyrot M et al. (2005) Diabetic Peripheral Neuropathy and Depressive Symptoms. The association revisited. Diabetes Care 28: 2378 2383, 2005 ################################################################ 3.7.08 Word count 2,425 PDG

Le Mont Saint Michel :: Architecture Descriptive History French Essays

Le Mont Saint Michel Le Mont Saint Michel is a rocky cone shaped island or islet located just off the North West coast of France in the gulf of Saint Malo. It is home to one of France’s greatest tourist attractions named Le Mereille, this brilliant eleventh century gothic style church is often simply called Mont St Michel. What transforms this fairly typical gothic church into one of the most striking buildings of the world, and the destination of so many visitors over the course of the past twelve centuries, is its magnificent, almost arrogant location. The Church of Mont Saint Michel was constructed in the eleventh century as a gothic masterpiece. It was constructed using Granite stone; however some of the cloisters are made of lime stone. The island upon which it sits is separated by approximately one kilometer of waves from the mainland at high tide. At low tide, however, it is separated from the mainland by approximately one kilometer of sand. Before a causeway was built in 1879, the only approach to the Mont was by foot over this causeway. However this crossing was no easy task and a poorly timed crossing could easily end in drowning by the sudden changing tides. The island is about one kilometer in diameter and about 80 meters high, jutting defiantly above the ocean. The steep cliffs that ascended from the crashing surf and the treacherous tides that whipped around the island, combined with the legend that it was the island where the souls of the dead congregated; make the site an unlikely place to build. Neither legends nor danger were a match for the overwhelming curiosity of a forbidden place. In the early eighth century a bishop from the near by town of Avranges named Aubert made the crossing. After finding it safe enough he started frequenting the island which seemed to be an escape from civilization for him, and a place where he could meditate un-intruded. During meditation one day on the island the archangel Michel visited Aubert and convinced him to build a church on the island. In 708 the modest chapel began construction on the island, many buildings have come to rise and fall on the island since then. The first major construction on the island started in the year 1020 and was completed in 1135. In time structural problems arose with the building, therefore in 1170 Abbot Robert de Toringy started building a new facade on the side of the church.

Peloponnesian War Essay

The Peloponnesian War was a very old Greek military war which lasted from 431-404 B. C. , fought by the Athens and its kingdom in opposition to the Peloponnesian League, directed by Sparta. Historians have usually divided the combat into three stages, in the initial, the Archidamian War; Sparta started repeated attacks of Attica, whereas Athens took benefit of its naval superiority to invade the coastline of the Peloponnese trying to restrain signs of disturbances in its domain. This era of the war was finished in 421 BC with the marking of the Peace of Nicias. That agreement, however, was shortly destabilized by renewed combating in the Peloponnesus. Athens posted a huge expeditionary force of military to attack Syracuse in Sicily in 415 BC, the attack failed catastrophically with the demolition of the complete force in the year 413 BC. This escorted in the concluding stage of the war, normally referred to as the Decelean War or the Ionian War. In this stage, Sparta, now getting support from Persia, the demolition of Athens’ navy at Aegospotami successfully ended the war and Athens laid down their arms in the subsequent year. The Peloponnesian War reformed the Ancient Greek Globe. On the height of global relations, Athens, the powerful city-state in Greece prior to the war’s commencement, was abridged to a position of near-complete hopelessness, whereas Sparta was recognized as the foremost power of Greece. The fiscal costs of the war were experienced all over Greece; scarcity became extensive in the Peloponnese, whereas Athens found it totally distressed and by no means recovered its pre-war success. The war also shaped subtler alterations to Greek culture; the clash among oligarchic Sparta and democratic Athens, each of which held up welcoming political groups within other states, made social war an ordinary incidence in the Greek world. Causes of Peloponnesian War The major reason of the War was huge economical, political and communal contentions between the two supreme Greek powers of the era; Sparta and Athens. The Athenian kingdom had become a centre of trade and prosperity on the Mediterranean, dealing with countries such Egypt, Carthage and Persia. Its enormous convoy of triremes destined it could insist financial tribute from minor city states in return for defense. On the contrary, Sparta was a first and foremost land based control, using it a great slave inhabitants to farm the fertile lands of the Peloponnese. Its alarming army made sure its significance in Greek affairs as well as the beginning of the Peloponnese League, a set of states opposed to this expansion. The rising power of both these enormous powers, collective with contrasting political principles of democratic Athens and oligarchial Sparta, destined a predictable clash. The Peloponnesian War was a consequence of this strong contention. After the overcome of the Persian attack in 480-479 BCE, Sparta wanted to send back all Greeks in Asia to mainland Greece to finish the trouble with Persia. Athens planned a violent alliance in opposition to Persia, which as the leading maritime authority it had to lead. Sparta had no curiosity in overseas adventurism and willingly ceded that control to Athens, which shared out contributions to the coalition cities. Some met this in ships, the bulk paid their way out of this, although some went back on and Athens collected the donations by force. With merely the islands Samos, Chios and Libos contributing ships, Athens had an irresistible dominance in amphibious control and the funds to pay for it. This anti-Persian group then increasingly became successfully a domain of Athens. An exact transition took place when the union crushed Persia in a sea and land combat at the Eurymedon River resulting in a tranquility of 449 BCE which limited Persian vessels from moving into Greek-controlled waters. This division of the isolated Spartans and the daring Athenians spilt over when their own allies collided with each other. The sequence of clashes put allied force on Sparta to take action and after a lot foot dragging it issued an ultimatum to Athens. Athens was certain that the amalgamation of its walls and amphibious supremacy was more than a match for the mainly land-bound Spartan coalition and it discarded negotiation, favoring to uphold its naval supremacy and confront Spartan league land supremacy. Neither of the two sides foresaw 27 years of fighting which damaged so much of the Greek world and accidentally led to Persian pressure in Greek affairs and ultimately Macedonian dominance. Four primary sources Thucydides Thucydides was a Greek historian and writer of the Peloponnesian War’s history, which narrates the 5th century B. C. war stuck between Sparta and Athens to the year 411 B. C and the most consistent information approaches from his own record of the Peloponnesian War, which explains his nationality, parenthood and native district. Thucydides tells us that he brawled in the war, contracted the curse and was banished by the democracy. Thucydides marked a history that was alienated into 8 books after his demise: its current title is the History of the Peloponnesian War. His complete contribution to history and historiography is enclosed in this one opaque history of the 27-year war stuck between Athens and its allies and Sparta and its allies. The history breaks off close to the end of the twenty first years, the final vague book suggests that his demise was not anticipated and could perhaps have been unexpected or brutal. Thucydides supposed that the Peloponnesian War symbolized an occasion of matchless size and he also planned for his account of the actions of the late fifth century to serve as â€Å"a possession for all instances. Xenophon Xenophon son of Gryllus, also recognized as Xenophon of Athens, was a warrior, mercenary and devotee of Socrates. He is identified for his writings on the history of his times, protecting the sayings of Socrates and the living of ancient Greece. Xenophon’s writings, particularly the Anabasis, are frequently read by beginning learners of the Greek language. His Hellenica is a chief primary source for actions in Greece; his Socratic writings are the merely existing representatives of the genre of Sokratikoi logoi. Aristophanes Aristophanes was son of Philippus, he was a productive and highly praised comic dramatist of ancient Athens. When Aristophanes’ initial play The Banqueters was created, Athens was a determined, regal power and The Peloponnesian War was merely in its fourth year. The reality that Arristophanes endured the Peloponnesian War, two oligarchic revolutions and two self-governing reinstatements have been understood as proof that he was not vigorously involved in political affairs even in spite of the extremely political posture of the plays. Plutarch, Diodorus Siculus, and Cornelius Nepos were also a number of of the primary sources of the Peloponnesian War. Work Cited About. com. (n. d. ). Peloponnesian War Sources. June 21st, 2009. Retrieved from: http://ancienthistory. about. com/library/bl/bl_peloponnesianwarsources. htm Crawley, R. , Lateiner, D. & Thucydides, T. The History of the Peloponnesian War. Barnes & Noble Classics, 2006. Kagan. D. The Peloponnesian War. Penguin, 2004. Thucydides, T. The History Of The Peloponnesian War. CreateSpace, 2009.

Reflective statement for Women At Point Zero Essay

To what extent does the student show how his or her understanding of cultural and contextual elements was developed through the interactive oral ? I think time and place are one of the most important settings in the novel since as we know Cairo have a huge amount of unemployment as women at that time didn’t continou their education so having a secondary school certificate didn’t allow Firadus to find a decent job, after she moved from the village to Cairo which led her to prostitution. On the other some Muslims there misunderstand Islam such that her huspand Sheikh Mahmoud used to go to the mosque for every prayer but in the same time he used to beat her up just because she can eat and he cant or because she lives some food on the plate†¦ Since I come from an Arabic background , it was easy to understand how much she suffered to survive life , but it was a bit difficult to understand her mentality because Firdaus is a Muslim and she became a prostitute which is totally forbidden by Islam , at the same time prostitution is illegal in Egypt but still some police men used to go have sex with her every now and then while their actual job is to put her in prison . A connection that I have found similar to my own culture is that women at the age of 17 or 18 usually get married and stop education and that’s what happened to Firdaus. The most interesting technique used in the novel is flashback since once you start reading the book and you know she has killed a man , you really want to know what happened, why and how she killed a man and why did she spit on the picture of every man in the news paper. What I found also interesting is how she narrated her story with every man she met which led her to loathe the patriarch al society she lives in.

Again, Why Contests

Again, Why Contests Contests are the underdog in the publishing industry, yet everyone wants to have won an award. So why arent contests a regular in a writers promotional plan? The fear of competition? The concept of paying an entry fee? Im not sure, but writers need to take a moment to consider entering contests. You dont have to wait until you have a book to vie for an award. The benefits of entering contests: 1) You learn to be vetted. Rejection is a necessary evil in a writers world. Toughen up being rejected in a contest rather than 2) You develop a measure for your talent. All too often writers wonder if theyve evolved to the point of being worthy of publication. Those who dont wonder are definitely not. A good measure of your abilities comes from entering contests. When you start placing, you realize you might be getting it right. 3) You learn to write for a judges eye. Writing for readers can often dilute the urgency to write well. Picturing a judge dissecting your work may raise your awareness. 4) Placing or winning opens doors. Besides the obvious of being able to claim you are an award-winning writer, you and your name appear on several radars of agents, publishers, even promoters. You may win a publication contract, money, promotion online. Regardless, you climb that ladder higher than if you hadnt entered. 5) You may find a home for your poetry or prose. The market is slim for shorter works and poetry. Contests, however, are one of the few opportunities to put you on the map, get published, even earn a financial reward. Poetry and shorts contests abound in the spring and fall. Use them The perceived drawbacks of entering contests: 1) Entry fees. Frankly, I see nothing wrong with entry fees. Contests cost money to operate. Sure, if you submit to ten a month at 15 dollars each, the cost can add up, but you could easily insert one a month into your writing plan. 2) Tying up work. When you submit to a contest, the sponsor expects the piece to be original and unpublished, and dont want to compete with someone else if they choose your work. But you are prolific. You can keep pitching to publishers or self-publish and fight for attention amidst the competition, or you can submit to a contest and let it sit for a few months. You are a writer. You have way more pieces in your head, so write them. 3) Scams. Sorry, another weak excuse in my book. There are more scammy agents and bedroom small publishers than contests. And its easier to search and determine the caliber of a contest than those agents and publishers. I sum up contests in one word: opportunity. You can embrace it or let it slide on

Legendary Detective Thomas Byrnes

Legendary Detective Thomas Byrnes Thomas Byrnes became one of the most famous crime fighters of the late 19th century by supervising the newly created detective division of the New York Police Department. Known for his relentless drive to innovate, Byrnes was widely credited for pioneering the use of modern police tools such as mugshots. Byrnes was also known to get very rough with criminals, and openly boasted of having invented a harsh interrogation technique he called the third degree. And though Byrnes was widely lauded at the time, some of his practices would be unacceptable in the modern era. After attaining widespread celebrity for his war on criminals, and becoming chief of the entire New York Police Department,  Byrnes came under suspicion during  corruption scandals of the 1890s. A famous reformer  brought in to clean up the department, future president Theodore Roosevelt, forced Byrnes to resign. It was never proven that Byrnes had been corrupt. But it was evident  that his friendships with some of the wealthiest New Yorkers helped him amass a large fortune while receiving a modest public salary. Despite ethical questions, there is no question Byrnes had an impact on the city. He was involved with solving major crimes for decades, and his police career aligned with historic events from the New York Draft Riots to well-publicized crimes of the Gilded Age. Early Life of Thomas Byrnes Byrnes was born in Ireland in 1842 and came to America with his family as an infant. Growing up in New York City, he received a very basic education, and at the outbreak of the Civil War he was working at a manual trade. He volunteered in the spring of 1861  to serve in a unit of Zouaves organized by Col. Elmer Ellsworth, who would become famous as the first great Union hero of the war. Byrnes served in the war for two years, and returned home to New York and joined the police force. As a rookie patrolman, Byrnes showed considerable bravery during the New York Draft Riots in July 1863. He reportedly saved the life of a superior officer, and recognition of his bravery  helped him rise in the ranks. Police Hero In 1870  Byrnes became  a captain of the police force and in that capacity he began  investigating noteworthy crimes. When the flamboyant Wall Street manipulator Jim Fisk was shot in January 1872, it was Byrnes who questioned both victim and assassin. The fatal shooting of Fisk was a front-page story in the New York Times on January 7, 1872, and Byrnes received prominent mention. Byrnes had gone to the hotel where Fisk lay wounded, and took a statement from him before he died. The Fisk case brought Byrnes into contact with an associate of Fisk, Jay Gould, who would become one of the richest men in America. Gould realized the value of having a good friend on the police force and he began feeding stock tips and other financial advice to Byrnes. The robbery of the Manhattan Savings Bank in 1878 attracted enormous interest, and Byrnes received nationwide attention when he solved the case. He developed a reputation for possessing great detective skill, and was placed in charge of the detective bureau of the New York Police Department. The Third Degree Byrnes became widely known as Inspector Byrnes, and was viewed as a legendary crime fighter. The writer Julian Hawthorne, the son of Nathaniel Hawthorne, published a series of novels billed as being From the Diary of Inspector Byrnes. In the public mind, the glamorized version of Byrnes took precedence over whatever the reality might be. While Byrnes did indeed solve many crimes, his techniques would certainly be considered highly questionable today. He regaled the public with tales of how he coerced criminals into confessing after he outwitted them. Yet theres little doubt that confessions were also extracted with beatings. Byrnes proudly took credit for an intense form of interrogation he termed the third degree. According to his account, he would confront the suspect with the details of his crime, and thereby trigger a mental breakdown and confession. In 1886 Byrnes published a book entitled Professional Criminals of America. In its pages, Byrnes detailed the careers of notable thieves and provided detailed descriptions of notorious crimes. While the book was ostensibly published to help fight crime, it also did much to bolster the reputation of Byrnes as Americas top cop. Downfall By the 1890s Byrnes was famous and considered a national hero. When the financier Russell Sage was attacked in a bizarre bombing in 1891, it was Byrnes who solved the case (after first taking the bombers severed head to be identified by the recuperating Sage). Press coverage of Byrnes was typically very positive, but trouble lay ahead. In 1894 the Lexow Commission, a New York State government committee, began investigating corruption in the New York Police Department. Byrnes, who had amassed a personal fortune of $350,000 while earning a police salary of $5,000 a year, was questioned aggressively about his wealth. He explained that friends on Wall Street, including Jay Gould, had been giving him stock tips for years. No evidence was ever made public proving Byrnes had broken the law, but his career came to an abrupt end in the spring of 1895. The new head of the board which oversaw the New York Police Department, future president Theodore Roosevelt, pushed Byrnes out of his job. Roosevelt personally disliked Byrnes, whom  he considered a braggart. Brynes opened a private detective agency which gained clients from Wall Street firms. He died of cancer on May 7, 1910. Obituaries in the New York City newspapers generally looked back nostalgically on his glory years of the 1870s and 1880s, when he dominated the police department and was widely admired as Inspector Byrnes.

Rule-Making Process Research Paper Example | Topics and Well Written Essays - 1000 words

Rule-Making Process - Research Paper Example The business rulemaking process promotes business effectiveness as well as efficiency. It also aims at promoting innovation, flexibility and technology integration. This is the reason why the public has to strain for the attainment of process objectives as it improves processes which include a process to define, improve and measure the optimization of rulemaking. The above study analyses how the stages involved in the rule-making process are able to afford clientele groups with opportunities to influence the process in their favor. In public administration, the rule-making process involves the executive and independent agencies that create regulations. The legislatures first formulate policy mandates and agencies follow creating detailed regulations. Rule-making process is the means where government regulations are created which include policies on environmental protection, workplace safety, and food safety. To achieve the rule-making process, it is necessary to have a direction on w hich to follow. The first stage includes the design stage. Having a good design which involves legislation is important as it reduced the number of problems that may occur in case the state wants to improve the process in future. This stage involves passing a law and creating a new administrative agency. It also aims at ensuring that the right design is implemented which include determining the process to be improved, forming the management team to work on the process, defining effective roles and responsibilities of every team member and finally identifying the objectives, goals and the expectations of every clientele group involved. The second stage is the releasing of advance notice of the proposed process. This makes it easy in defining the right rules to be implemented to the public. This involves publishing of the initial analysis of the matter for the public to input major issues. Any information regarding the proposed rule is provided to the public and they are advised to re view for any change. The third stage is where the agency publishes the proposed rule by use of the regulatory language in the Federal Register.

Creating a Single Market for Banking Institutions in EU Coursework - 1

Creating a Single Market for Banking Institutions in EU - Coursework Example Theories promote the use of market in achieving economic and monetary union. It is assumed that the stages of the union eliminate achievement of previous stages and that gradual achievement of the new stages adds common elements. The monetary policy is centralized by the ECB (European central bank) the European Union has attempted different approaches to economic integration in the banking institutions. The approaches leave the fiscal policy instruments to the disposal of the governments of European Union member states. The decision that resulted from discrepancies in economic development made it possible for policy makers to react to changes in the economic trend within various stages of the business cycle. The aim of minimizing the discrepancies in economic development is one purpose for the EU and a condition to deepen integration processes (Bradley 2014). The EuropeanCommissionn presented a proposal of methods that member states of the EU could use to support the real economy while enhancing confidence. The methods support the economic and social integration. The aim was to ensure that the banking institution attain smart growth throughthe development of knowledge based on innovations and sustainable growth that supports initiatives for low emission economy. The aim was also to attain inclusive growth that facilitates social inclusion and support of the economy. Inclusive growth is characterized by high employment levels and the economic, social, and territorial cohesion is ensured (Quaglia 2013). The economic crisis madethe preparation of new regulatory frameworks a necessity to increase stability within the financial sector. The EU took a step in restructuring the banking sector so that its long-term profitability could be restored to ensurethe functioning of credit activities.  

Current State of the Indian Economy Research Paper

Current State of the Indian Economy - Research Paper Example The country focused on fulfilling the local demand and through the process was able to recover from the economic crises (CIA, 2013). CPI (Cost Price Index): Year Average CPI 1970 5.09% 1971 3.07% 1972 6.43% 1973 16.79% 1974 28.52% 1975 6.62% 1976 -7.57% 1977 8.31% 1978 2.54% 1979 6.23% 1980 11.38% 1981 13.11% 1982 7.93% 1983 11.83% 1984 8.43% 1985 5.55% 1986 8.72% 1987 8.79% 1988 9.39% 1989 7.11% 1990 8.92% 1991 13.88% 1992 11.88% 1993 6.31% 1994 10.24% 1995 10.22% 1996 8.98% 1997 7.25% 1998 13.17% 1999 4.84% 2000 4.02% 2001 3.77% 2002 4.31% 2003 3.81% 2004 3.77% 2005 4.25% 2006 5.79% 2007 6.39% 2008 8.32% 2009 10.83% 2010 12.11% (Inflation.eu, 2013) Inflation rate of the country has varied since 1970s. As seen in the graph the CPI value was the highest in the year of 1974 and was the lowest in 1976. The reason for such a dramatic increase in the country’s CPI value was mainly due to the 1971 conflict of the country with its neighboring country Pakistan. As a result of the war inflation rate in the two countries significantly increased. The same reason can be given for the dramatic decrease in the inflation rate during the time period of May 1976 (The Economist, 2012). The country’s CPI is considered one of the highest in the world and is also considered as the second highest amongst the major economic countries. Inflation has been one of the major concerns of the country with the government trying to develop reforms to manage inflation rates within the country. Prices of goods consumed on a daily basis have significantly increased over the years. With the continuous rise in inflation of the country many experts fear that high inflation rates within the country might lead to a wage spiral within the country (The...This paper offers a comprehensive review of the recent developments in the Indian economy, which is regarded by many economists as a country with a huge growth potential. In order to become one of the leading economic superpower, the cou ntry has to overcome a number of hurdles. These obstacles are complicated and initiatives are needed by the government, industrialists and people alike to work for the progress of the country. The GDP of the country has remained constant over the years with little or no fluctuations occurring. The GDP of the country has seen a sharp increase in recent times mainly due to the measures taken by the government of the country. These measures helped India overcome the economic crisis Cost Price Index of the country has varied over the years with the highest and lowest CPI rates occurring within two years of each other. Inflation has been one of the greatest challenges that the country has to face. With a constant rise in the inflation rates basic commodities within the country are becoming more and more expensive. The government of the country is trying to implement measures that would control inflation rate within the country. Unemployment is a hurdle in the country’s progress. The recent financial crisis have left a large population of the country unemployed. Job opportunities within the country are hard to find and the job creation rate is also on the decline. The government is trying to bring investment back into the country to help job creation within the country.

American Alcohol Prohibition Thesis Example | Topics and Well Written Essays - 7000 words

American Alcohol Prohibition - Thesis Example Crime, especially organized crime, was on the rise and many believed alcohol was at the root of many of these problems including the changing American family values. When Herbert Hoover introduced prohibition in 1919 he called it "the noble experiment", presenting it as a law that hoped to curb sin and poverty across America. In fact, the 18th Amendment was part of a wider reaction from white, Anglo-Saxon Protestants (WASPS) against social changes within the USA brought on by mass immigration and the growth in demand for African-American rights. Therefore despite claims of prohibition being a progressive reform, in fact, it symbolized a rejection of modernity. So, on January 17, 1920, the United States Government enacted the eighteenth amendment to the Constitution which â€Å"prohibited Americans from manufacturing, selling, or transporting alcoholic beverages.†1 This decision, also known as the Noble Experiment, would remain in effect just short of thirteen years regardless of intense opposition. The position of those in favor of this law was that it was the duty and responsibility of the government to protect all of its citizens. In spite of the controversial nature of this decision, this was not a new concept as Asbridge and Weerasinghe note that â€Å"Concerted national policy efforts around prohibition in the United States began in 1913 (facilitated by the Webb–Kenyon Act) followed, a few years later, with the enactment of the War Prohibition Act in 1918, banning the manufacture and sale of all beverages with more than 2.75% alcohol.†2 Various states had their own adoptions of state restrictions on alcohol particularly in areas where alcohol-related incidents were high. â€Å"For Chicago, alcohol’s link to organized crime was particularly troubling. Not until the election of Mayor William Dever in 1923, a man who believed firmly in the letter of the law and who enforced prohibition stalwartly, did a formal attack on bootleggin g and organized crime emerge; however, this led to intense territorial wars between organized crime gangs, including the famous Chicago Beer Wars that resulted in dozens of homicides.†3 The hope was that limiting alcohol could limit the crime as well as growing immorality and concern of compromising ethical values of the American people. However, this act received huge opposition as it decreased income for many but also created losses in sales tax revenue. The demand for alcohol only led to the illegal sales of alcohol and bootleggers soon emerged creating additional problems while the sales of alcohol continued in spite of the legality. This example alone should have provided evidence that limiting alcohol on a national scale would not be any more successful. Although consumption of alcohol fell at the beginning of Prohibition, it subsequently increased. Alcohol became more dangerous to consume; crime increased and became "organized"; the court and prison systems were stretch ed to the breaking point, and corruption of public officials was rampant. No measurable gains were made in productivity or reduced absenteeism.

Teenagers and modern social media Essay Example | Topics and Well Written Essays - 1000 words

Teenagers and modern social media - Essay Example Therefore, teenagers, parents, television producers and social media managers among others can read this article and obtain insightful knowledge. The author ensures to be as persuasive as possible so that the audience can be convinced. Mainly, the author uses facts and a combination of inference and observation to persuade the audience. For instance, the author condemns television stations for airing programmes that show teenagers drinking and using drugs as well as making some celebrity figures famous for partying, instead of focusing on celebrity role models such as Angelina Jolie (2). This is more convincing to the audience because they can relate to it and thus read the hypocrisy of the media in wanting the best for teenagers. The author uses the third person point of view. This brings about the notion that the author is well informed on the role of the media in the lives of teenagers. The author is quite disappointed by the media, especially television, thus holds a negative attitude towards them. For instance, she notes that the media is only interested in making profit and does not care whether it influences teenagers positively or negatively. In this article, the author does not include other people’s views. Additionally, she does not hold opposing views, as she only believes that the media is out to â€Å"destroy† the morals of teenagers and wash away what their parents taught them. The author does not use unfair arguments. However, her argument should have included the role of parents as well as the teenagers themselves in choosing what is morally right. When teenagers decide to watch only insightful programs, they will reduce the negative influence that the media will have on them. The author employs logos in persuading the audience through reason. She reasons out how the media is negatively influencing teenagers and proposes the best ways the media should act. Overall, this article is

Campaign for Civil Rights in the USA Essay Example | Topics and Well Written Essays - 250 words

Campaign for Civil Rights in the USA - Essay Example Mohandas Gandhi in India inspired James Lawson about the non-violent demonstration with the blacks in America against their civil rights. This is because a violent activism and demonstration could cause a lot of death and many will be slaughtered as predicted by Gandhi and it was to create a moral crisis so that the members of the society could feel this and decide on how to treat the black people. He told his students not to laugh strike back nor curse if abused and not to block entrances, instead to be friendly and coordinate to with the leaders as they protested.The protesters choose to use sit in as that was the most influential places where most of the whites went, and the meet over meals and most influential people meet. They went in such place, and seat and the reaction they received were harsh as they were just stared at and were not served.The students faced a crisis when the police arrived in one of the sit in to arrest them on a Saturday. The police were then dump folded b y their guilt as the protest applied an innocent look and acted normal. This made the cops men guilty and, for instance, they started looking at each other and even asked each other what to do. This was a tactic that they were taught, not to be violent and to keep calm and not to strike back nor curse if abused. In most cases, these desegregation strategies worked in Nashville compared to the other city-states because never before this was witnessed in the place, the mayor and of the city was also considerate as revealed.

American Alcohol Prohibition Thesis Example | Topics and Well Written Essays - 7000 words

American Alcohol Prohibition - Thesis Example Crime, especially organized crime, was on the rise and many believed alcohol was at the root of many of these problems including the changing American family values. When Herbert Hoover introduced prohibition in 1919 he called it "the noble experiment", presenting it as a law that hoped to curb sin and poverty across America. In fact, the 18th Amendment was part of a wider reaction from white, Anglo-Saxon Protestants (WASPS) against social changes within the USA brought on by mass immigration and the growth in demand for African-American rights. Therefore despite claims of prohibition being a progressive reform, in fact, it symbolized a rejection of modernity. So, on January 17, 1920, the United States Government enacted the eighteenth amendment to the Constitution which â€Å"prohibited Americans from manufacturing, selling, or transporting alcoholic beverages.†1 This decision, also known as the Noble Experiment, would remain in effect just short of thirteen years regardless of intense opposition. The position of those in favor of this law was that it was the duty and responsibility of the government to protect all of its citizens. In spite of the controversial nature of this decision, this was not a new concept as Asbridge and Weerasinghe note that â€Å"Concerted national policy efforts around prohibition in the United States began in 1913 (facilitated by the Webb–Kenyon Act) followed, a few years later, with the enactment of the War Prohibition Act in 1918, banning the manufacture and sale of all beverages with more than 2.75% alcohol.†2 Various states had their own adoptions of state restrictions on alcohol particularly in areas where alcohol-related incidents were high. â€Å"For Chicago, alcohol’s link to organized crime was particularly troubling. Not until the election of Mayor William Dever in 1923, a man who believed firmly in the letter of the law and who enforced prohibition stalwartly, did a formal attack on bootleggin g and organized crime emerge; however, this led to intense territorial wars between organized crime gangs, including the famous Chicago Beer Wars that resulted in dozens of homicides.†3 The hope was that limiting alcohol could limit the crime as well as growing immorality and concern of compromising ethical values of the American people. However, this act received huge opposition as it decreased income for many but also created losses in sales tax revenue. The demand for alcohol only led to the illegal sales of alcohol and bootleggers soon emerged creating additional problems while the sales of alcohol continued in spite of the legality. This example alone should have provided evidence that limiting alcohol on a national scale would not be any more successful. Although consumption of alcohol fell at the beginning of Prohibition, it subsequently increased. Alcohol became more dangerous to consume; crime increased and became "organized"; the court and prison systems were stretch ed to the breaking point, and corruption of public officials was rampant. No measurable gains were made in productivity or reduced absenteeism.

Campaign for Civil Rights in the USA Essay Example | Topics and Well Written Essays - 250 words

Campaign for Civil Rights in the USA - Essay Example Mohandas Gandhi in India inspired James Lawson about the non-violent demonstration with the blacks in America against their civil rights. This is because a violent activism and demonstration could cause a lot of death and many will be slaughtered as predicted by Gandhi and it was to create a moral crisis so that the members of the society could feel this and decide on how to treat the black people. He told his students not to laugh strike back nor curse if abused and not to block entrances, instead to be friendly and coordinate to with the leaders as they protested.The protesters choose to use sit in as that was the most influential places where most of the whites went, and the meet over meals and most influential people meet. They went in such place, and seat and the reaction they received were harsh as they were just stared at and were not served.The students faced a crisis when the police arrived in one of the sit in to arrest them on a Saturday. The police were then dump folded b y their guilt as the protest applied an innocent look and acted normal. This made the cops men guilty and, for instance, they started looking at each other and even asked each other what to do. This was a tactic that they were taught, not to be violent and to keep calm and not to strike back nor curse if abused. In most cases, these desegregation strategies worked in Nashville compared to the other city-states because never before this was witnessed in the place, the mayor and of the city was also considerate as revealed.

Feminism During the 50s Essay Example for Free

Feminism During the 50s Essay The book Revolutionary Road, written by Richard Yates, tells the reader a story about the life of Frank and April Wheeler. The Wheelers are a married couple with children who live in a 1950’s suburb. This essay shows the reader how characters in the book do not conform to typical gender roles during this time period and how these gender roles are switched between men and women. The story gives us a lot of insight in to gender roles during the 1950’s. However, Frank and April Wheeler do not abide to the typical gender roles of men and women during this time period in American society. The idea of this analysis is to show the reader how Feminism and Masculinity are tested in Revolutionary Road. Richard Yates switches gender roles in this novel and does a good job of showing us a different perspective from what was most common during the 1950’s. Revolutionary Road is about Frank and April Wheeler who live in a suburb called Revolutionary Estates with their two children Jennifer and Michael. They are viewed by their neighbors as your ideal husband and wife. They have a nosy real estate agent named Mrs. Giving’s who randomly shows up throughout the story and has a deranged son named John who ends up having some conflict with the Wheelers. Mrs. Giving’s also has a husband named Howard who seems not to care what she has to say most of the time because she is always gossiping or talking too much. There is also a couple, Milly and Shep Campbell who are family friends of the Wheelers and often hang out and drink together. Frank ends up having an affair with Maureen, a woman who works at Knox with him. He ends up feeling guilty about it because April does something special for him. She stops the argument they are in and has a surprise birthday plan for him and tells him about her plans of moving their family to Europe. Plans fail however when April realizes she is pregnant and Frank is satisfied that they won’t have to move. April ends up having an affair with Shep Campbell who is in love with her secretly. The story ends up with April killing herself attempting to do her own abortion from home. Frank lives on in distraught and agony. Richard Yates uses Feminism in the story to show the reader how Frank fits in with typical feminine role of this time and April fits in with the  typical masculine role. Frank is constantly emasculated throughout the story by April. When they realize April is pregnant, she wants to have an abortion. Frank is upset but he can’t do much about it because he doesn’t have any say in what she does. He tries to say, â€Å"Listen. Listen to me. You do this – you do this and I swear to God I’ll –† and she cuts him off and says, â€Å"Oh, you’ll what? You’ll leave me? What’s that supposed to be – a threat or a promise?† (Yates 52) testing his masculinity once again. April is not the typical woman of the 50’s and that’s why conflicting gender roles play such an important theme in this novel. Frank thrives off of the need to prove himself to April. He wants her to believe he is in control of every situat ion and is the man of the house. He tries to put off this image to April that he is a real man and leads their household. Frank has a lot of conflict throughout the book because of his constant need to prove his manhood and prove his masculinity to April. Richard Yates uses Frank Wheeler to show us just how this novel conflicts the typical gender roles during the 1950’s. Yates says about Frank, â€Å"Wasn’t it true, then, that everything in his life from that point on had been a succession of things he hadn’t really wanted to do? Taking a dull job to prove he could be as responsible as any other man†¦ Having another child to prove that the first one hadn’t been a mistake†¦ Proving, proving; and for no other reason than that he was married to a woman who put him forever on the defensive† (Yates 51). Yates shows the reader the true tenacity of Frank’s need to prove himself to April day after day. Having a job, having a family, and doing everything to provide for your family were all things men were expected to do during that time in America. Frank has an obsession with needing April to believe he is in control and fully providing for her and their children. He feels she will leave him or step up and provide for them herself is he cannot do it. Frank is trying to prove he is the man and holds the masculine gender role over April. April says in one scene to Frank, â€Å"Me. Me. Me. Oh, you poor, self-deluded – Look at you, Look at you, and tell me how by any stretch of imagination you can call yourself a man† ( Yates 28) which really test Franks masculinity. He is without a doubt upset about April’s actions and words. By receiving her approval, he feels his masculinity and feels he has accomplished what is important. Throughout the  story however, we see that Frank never truly gets the approval from April he is looking for. Yates intends for Frank to be weaker and less masculine than April. This is how Richard Yates uses conflicting gender roles in his characters. April is a very independent woman and she will take care of what she feels is necessary. She doesn’t look to Frank for guidance and leadership. The narrator points this out when April is mowing the lawn and Frank is watching her wishing he was doing it. The narrator states that Frank had â€Å"planned as soon as he’d had some coffee to go out there and take the lawnmower away from April, by force if it was necessary, so the he could restore as much balance to the morning as possible. But he was still in his bathrobe† (Yates 40). Frank cannot stand the fact that April is mowing the yard and not letting him do it. Yates gives us a description of April in the yard, he says, â€Å"It was April herself, stolidly pushing and hauling the old machine, wearing a man’s shirt and a pair of loss, flapping slacks† (Yates 35) This description of April really gives the reader a simple understanding that April doesn’t need Frank to mow the yard because she is capable and willing to do it herself. These are the things that really bother Frank because he wants a woman who needs him to do everything for her. That’s what Frank feels he is supposed to do; he wants to be the sole provider and â€Å"alpha† of his household. Another way we see Frank being emasculated is when April plans the move to Europe. She tells Frank about the plans to move at his surprise birthday get together, he had just got home from having an affair with Maureen from his office. The narrator gives us a good understanding of Frank’s inability to take control. He ends up agreeing with the plans even though he is not fully sure and confident that is what he wants. Frank says, â€Å"Darling? We are really going to do it, aren’t we? I mean it hasn’t just been a lot of talk or anything, has it?† (Yates 116) and they agree the move to Europe is a sure thing. Then they fall asleep and the chapter ends with April saying I love you to Frank. Frank is finally feeling a sense of assurance at this point because things are getting better between him and April. He is finally feeling that sense of satisfaction he thrives for. He and April are getting  along and things â€Å"seem† to be good. However, April ends up letting Frank in on some startling news. She is pregnant and when Frank finds out he is actually happy about the news because he has had a promotion offered to him at work and knows that having a baby will keep them from moving. When April realizes Frank is satisfied with not moving she threatens to abort the baby herself after Frank finds her abortion tools and she test Franks masculinity again by saying, â€Å"And what are you going to do? Do you think you’re going to stop me?† (Yates 209) when he questions her on what she is going to do with the tools. Frank has no control over any situations throughout this book. Especially in this situation because April has had her mind set on moving and she was not going to take no for an answer. She eventually kills herself trying to proceed in doing an abortion herself at their home. April had control of the situation the whole time. Furthermore, â€Å"Revolutionary Road† gives the reader a wide and detailed interpretation of very unusual gender roles for the 1950’s. The author’s use of feminism helps him to show how Frank is a man who feeds of his wife for satisfaction. Everything Frank does is mainly to get the approval and acceptance of his wife April. Feminism also helps us to take a look at how April Wheeler is portrayed. She is a very independent woman and for this time period that is very rare. Women typically depended on men and did not step up as leaders and sole providers of their family. However, April is much different. She wants Frank to know that she can take care of herself and her family without the help of a man. She is portrayed as being much more masculine and superior than her husband. She is in control of their relationship and she is in control of Frank’s life. Everything Frank does is based on what April thinks and getting her to notice and her to approve is what makes him feel like a man. Richard Yates did an amazing job in â€Å"Revolutionary Road† by showing the reader the conflicting gender roles of April and Frank Wheeler. Works Cited Yates, Richard. Revolutionary Road. 2nd. New York: Vintage Contemporaries, 2000. Print.

Quality Management In Hospitality Organisation Mcdonalds Management Essay

Quality Management In Hospitality Organisation Mcdonalds Management Essay The aim of writing this report is to critically evaluate what is McDonalds approach to quality management from Customer, Franchise and Employees perspectives. Furthermore to explain how they manage service recovery, measure delivery and standards through CSO index and Crew development programme . Also to identify 3 gaps in service quality with recommendations on how they bridge it. The other aim of writing this report is to apply the Jurans theory of service quality to McDonalds. TASK1. Definition of Quality: Feigenbaum has defined Quality as: The total composite product and service characteristics of marketing, engineering, manufacture and maintenance through which the product and service in use will meet the expectation by the customer. (Oakland .J.S, 2005) According to Philip B Crosby: Quality is defined as conformance to requirements, not as goodness or elegance. (Oakland, J. S.) Three stake holders of McDonalds Franchise Employees Customer Franchise Franchise system is the back bone of McDonalds success. In other words many reasons that McDonalds has been able to expand so quickly and achieve its reputation brand recognition has been its effective franchising business model allow the company to expand quickly both domestically and internationally. Franchise systems having uniform operation has made the McDonalds restaurant one most standardized in the world. Not only do all McDonalds sick to offer the same products offering, they intend to offer same food experience for all of its customers. No matter what part of the world you are in. McDonalds franchise network is the worlds heading fast food chain with more than 30,000 restaurants serving 52 million people in 119 countries with 1020 restaurants in the U.K of those stores, More than 70% percent of restaurants are franchise. Franchise have live up the companies expectation and brand standards by providing good quality service, quality food, clean restaurants and happy customers are all very important to McDonalds. How franchise has to live up with brand standard in the following qualityareas: Hygiene Food safety policy Health and safety Policy. Hygiene-: McDonalds been king in fast industry it has take special care of food and hygiene. Management has to be very strict on hygiene because it has to serve millions of customers. McDonalds have highest obligation to our customers to ensure that they are not expose to any risk of infection or illness. It is must to very employees to wash their hands before you commence work, on return from a meal break, after using the toilet, after carrying out cleaning work, after touching face or hair, trash walk, taking delivery or other activities where they may become dirty ( remember you cannot always see dirt).As well as this, hand should be wash should be washed every hour or every half if working in the grill area. glove are available in restaurant for use whilst performing cleaning tasks. Sickness reporting policy:- All food handlers have a responsibility to our employees and customer not to work if they are suffering from food poisoning, or suffering from the symptom of food poising i.e. vomiting or diarrhoea. If you are suffering from these symptom employees will not be allow to work again until no symptom for 48hr period. Failure to report such conditional is an offence under the food safety regulations and may lead to prosecution as well as being classes as an example of gross misconduct. Hygiene and safety department is available in restaurant. Food safety policy:- McDonalds operating procedures are specifically to ensure high quality safe food. These procedures must be adhered to at all time, in particular: Food must not used if it is past its use by or best before date. Food must not be serving if the holding time has expired. The correct equipment and utensil must always be used for each task. Food equipment, utensils and preparation area must be kept clean using Clean As You go (CAYG) procedures. and finally, if something is not right e.g freezer is too warm or piece of equipment is faulty , it should be report the manger immediately. Food should be always look carefully while preparing to serve, if it is not right it should not be serve and should be reported to managers. Health Safety Policy The Franchisee is committed to minimising the risk of damage, ill-health and injury to employees, customer and visitor. This will be achieve by examining our operation and ensuring all necessary system are in place, and resource available , to provide a safe and health work system are in place, we must all work together to identify risky and take action to eliminate them .As with other aspect of our business we shall be seeking to continually improve our performance. This will involve measuring against standard and reviewing progress on regular basis. Customer expectations and perceptions McDonalds Im loving it. McDonalds Promises- Whenever you think of fast food, First thing in mind comes is McDonalds. People expect high standards from McDonalds. Every single product use to make a burger to full meal comes best quality standard. Whenever person order a meal in McDonalds he expect good and quick service with hot food. Food will be hygienic nicely dress and safe to eat. From burger, fries, salad, cold drinks to hot drink every product will be fresh. Employee taking order will always greet u and will be always friendly. Customers enjoy every bit meals in our restaurant. I m loving it will be on very customer mind when ever their think about McDonalds. Importantly, employees need to know exactly what customers, both internal and external, expect of them. Communication should be as detailed and specific as possible, since employees in each work group want feedback they can act upon to improve performance in each job. General feedback from customers (e.g. they want no faults or no errors) is less useful. McDonalds has recognised that complaints, enquiries or positive feedback from customers are important pieces of information. When used properly complaints can help us fine-tune our business and meet our customers requirement. It is these insights that help the Company to keep moving forward. Employees Barriers to quality for employees:- High labour turnover. Work pressure. Training and development. Labour turn over in McDonalds McDonalds is considered as very high labour turn over company. Main reason behind it is that it has about 70% of staff as part timers employees. Staffs are schedule according to busy time especially on Friday, Saturdays and Sundays. Employer takes full advantage of students who are working part time. Student does have any other chose rather work part time according to schedule. Most of students are not satisfied with job so their move on to another job if there gets one. Visa and end of student course is also big issue behind high labour turn over, because when ever international students finish with his course has to move on to their country. Work pressure:- Working in McDonalds is high pressure job especially peak time during breakfast and lunch time. It is busiest place to work in fast food industry. we receive all age customers, not only in restaurant but drive thur as well. Employees have focus on delivering great level of QSCV is the best way to achieve 100% customer satisfaction:- Quality, Service, Cleanness, Value. High labour turns over leads to work pressure because employers have deal with lots of new staff and on job training. This leads confusion between front and kitchen staff. Front staff doesnt receive food at right time from the kitchen which can leads to bad service. Management has to deal with less staff on floor which increases work pressure per staff. Staff also have work long shifts to fill up gap between staff. Training and development Once Crew Members have been recruited, they have to attend a welcome meeting at their chosen restaurant or recruitment centre. This meeting will last an hour and is designed to engage and inform new starters. It involves viewing a DVD which gives important information about the company, and also allows for manager/new starter interaction. The second part of the orientation is a compulsory online Health Safety and Food Safety test that the new starter completes in their own time. The first shift begins with a tour of the store highlighting key Health Safety and Food Safety procedures. It is recommended that this should last for the first two hours of the shift. Staffs recruited have to exam of station where there be working at for example Front, kitchen or back room person. There is also on job training to guide the new staff with floor manager. TASK 1 (II): Customer Satisfaction Opportunity Index (CSO) in McDonalds. What is customer satisfaction opportunity index (CSO) ? Whenever customers choose McDonalds they expect hot fresh food served accurately and quickly in clean restaurant by crew/ managers that are friendly and attentive to their needs. Our customers are telling us in loud and clear words that when they visit McDonalds they expect us to deliver on all of the element of Quality, Service and Cleanliness (QSC). Through analysis from both internal and external data it has been identified that there are five critical QSC drivers of customer satisfaction. There are things customers want to see us deliver on every visit. Quality- hot, fresh and safe to eat products Fast/quick- total experience time under 5minutes Accurate- receive everything ordered including condiments Friendly- friendly and attentive service with effective communication Clean- dining area well maintained, clean toilets and employees. To evaluate how McDonalds restaurant are meeting these critical drivers company had created the CSO index. The CSO is the percentage of visits that miss one or more of the critical drivers of customers satisfaction. This act as a barometer on how well restaurant is meeting the customers expectations when they visit restaurant. Understanding this gives balance into how rate our own performance on measures that are important to us as a company and how are rated directly from the customer. CSO is calculated based on the number of mystery shop visits that miss a critical driver question. If one or more critical drivers are missed , the mystery shop visit is only counted once. for example If 100 mystery shop visited are conducted and 40 of them have one or more crictical drivers missed the CSO will be 40%. The goal is to decrease the number the number of visit that are missing a critical driver. Lower CSO % better performance. Ref-: www.mcdoanld.ac.uk Mystery shopper Mystery guest visits mcdoanlds restaurant twice a month to check CSO point. Mystery guest results is not only is good for franchisee to gain advantage over other restaurant to achieve or to expand company by adding other restaurant. Good result can also result in into bonuses for managers. Key points Mystery guest looks into when visits the restaurant. Greeting/farewell He checks if employees or mangers he talk to were polite and friendly or not? Attentiveness he checks if employees/ mangers came in contact were attentive to customer or not. Effective communication- he checks communication with crew member was clear and easily understood. Service timing- food should be serving in within 5min of the order. Accurate food and drink- Correct order should be taken. Food and drink should be serve with correct sauces. Correct condiments- Have employees provide the customers the proper napkins and straws/ stirrers? Hot fresh sandwiches- Was mel serve hot and fresh and did it taste good. hot and salted fries- were the French fries serve hot ,salted and crisp or your potato product hot and crisp and did they taste good? Clean restaurant interior- was the inside of the restaurant clean? Crew Development Programme Initial Training- When crew is recruited he trained on following standards to achieve the first star. Crew has to clear the written test to order to achieve the first star. Cleanliness foundation. hygiene Food safety Health safety Cleanliness security hospitality 2nd stage . Quality training In quality training crew is trained on following food standards, which can be on job training as well training in class during the quality class. Crew have to clear this stage to clear to achieve 2nd star. Buns dressings grilled product fried product prepping products toasted Deli sandwiches stage 3rd Service classes Employees have to attend service class ones a month to improve standard of service quality regarding beverage serving, food serving and hospitality in order achieve the 3rd star. On passing the test crew is award with star which is display the badge, which show performance the crew. TASK1(III): Service quality gap Gap 1. When promises do not match actual delivery Day starts very early in McDonalds Denham. Been drive thur restaurant we start serving breakfast at 7 a.m, We receive lots of car in drive thur early morning as everyone is rushing to offices or work. Customer expect quick service with hot and hygiene food because McDonalds is famous for its good service. Problem starts when morning shift staff dont turn up on time. Management have to manage with less staff. Ones order is taken in front kitchen staff have to deliver food within 3min which is according to McDonalds service standard. If front staff are not able to serve order with in 3min, customer are advise to seated and have to the car the park if in drive thur and have wait for there food, It can happen at times that order can be missed out and customer will be waiting for more time which can lead to bad service. Change over problems-: Denham McDonald serves breakfast from 7am to 10:30 am but change over from breakfast to main menu start at 10:15 just 15min before main menu. Staff have 15min to organise the restaurant for main menu. kitchen staff have to work really quick to arrange the grills, 3 of out 4 grills are close for cleaning process. During the busy time restaurant have management from one grill. So some time it is not possible to provide food which is required. Customers have to suffer due to change over. Customer expects best service from McDonalds but some time it doesnt happen. McDonald cannot compromise with food safe and hygiene standard. Gap 2. The difference between customer perception and expectation McDonalds is well know not only for excellent service in restaurant but also for drive thur. Customer travelling in car dont have to get down park the car have their meal. McDonald have made it possible by drive thur. Now without taken long break one can have meal in car within 3min of order. And McDonalds have live up to customer expectation by quick service. People do take away food for home. McDonalds do serve fresh and hot food every time but by the time that food reach its destination it become cold. McDonald should provide containers in which food can be stay warm. We do receive complains of food not been warm after some time, we cannot spoil mood of customers so we have to provide fresh food when complained. Gap 3. Communication gap One can expect friendly and quick service from McDonalds. Its is important that employees have good communication within to provide quality service and requirement of customers. Customer are attracted to different kind McDonalds menu. To be different from its competitor McDonald try different food and make changes every 1.5 month for the promotions, but customers have their choices what there want we have made it within service time. For example:- Customer orders Big Mc without sauce or cheese we have to make the special order to make our customer happy. McDonalds understands problems of customer as some customer may problem with some of the ingredients so we have make specially them to make them happy. Communication between front staff and kitchen is necessary to full fill the requirement. Before it was difficult provide especial order at right time in drive thur we had to park the car for especial order. Providing order within service is only if there is good communication between drive thur staff and kitchen in busy times. McDonalds have come up with latest technology by providing micro fone or heads sit. Now kitchen staff have especial device in there ear so there can hear every orders and be ready before time. McDonalds is bridging gap between communications. Task 2. Quality Gurus Joseph M. Juran Joseph M. Juran made many contributions to the field of quality management in his 70+ active working years. His book, the  Quality Control Handbook, is a classic reference for quality engineers. He revolutionized the Japanese philosophy on quality management and in no small way worked to help shape their economy into the industrial leader it is today. Dr. Juran was the first to incorporate the human aspect of quality management which is referred to as Total Quality Management. The process of developing ideas was a gradual one for Dr. Juran. Top management involvement, the Pareto principle, the need for widespread training in quality, the definition of quality as fitness for use, the project-by-project approach to quality improvementthese are the ideas for which Juran is best known, and all emerged gradually. Ref:- http://www.skymark.com/resources/leaders/juran.asp Similar Dr W Edwards Deming, Joseph Juran is an international applauded quality guru, strongly influencing Japanese manufacturing practises. His belief that Quality does not happen by accident gave rise to the quality trilogy: Quality planning Quality Control Quality Improvement And the Key steps in implementing company-wide strategic goals are: Identify customers and their needs both internal and external and work to meet those needs Create measures of quality, establish optimal quality goals and organise to meet them Create processes capable of meeting quality goals in real operating conditions. In the 1980s Joseph Juran acknowledged that the common approach to total quality management quality awareness campaigns and slogans was not efficient as they did not have substance, and there is no short cut to quality. He believes quality must at the top, grating senior managers who believe training is for junior workers. Ref-: http://www.mftrou.com/joseph-juran.html Quality in McDonalds Our customers are our business. Without them we would have no reason to open our door. Therefore our goal every minute of every hour is to make our customers feel happy who visited McDonalds. We do this by focusing on: QUALITY- McDonalds is famous for quality and keep standard high by using the finest ingredients with the help of the biggest asset of the company the employees in preparing and serving the tastiest food by following the procedures which they are taught. SERVICE Service is best you think like a customer. A caring and respectful attitude and a sincere smile do as much to bring the customers back as the best food in the food. CLEANLINESS Our customers expect and deserve a spotless restaurant. But its not only to make a good impression. A clean restaurant is a safe restaurant. Its very employees job to keep the restaurant clean and hygienic. VALUE- What is a value? Its the total experience our customer have it our restaurants, from the food service, to the dinning area environment, to the price they pay. Its what weve always been know. Delivering great level of QSCV is the best way to achieve 100% customer satisfaction. ref- (McDonalds Franchisees Employee Handbook) McDonalds Identify customers and their needs. McDonalds big amount of regular customers in the market. To build long term business it is important to retain people once they have become customers. McDonalds receives different types of customers. Parents with kids Visit McDonalds to give the children a treat. Children Want to visit McDonalds as it a fun place eats. Business customers Visit McDonalds during the day as service is quick, the food tastes great and can be eaten in the without affecting a busy work schedule. Teenagers Are attracted by the saver menu which is affordable and the internet access available in restaurant. (www.mcdonals.co.uk) CONCLUSION Overall, I would say that a company needs a quality model in order eliminate the defects totally from the organisation. And to find out if the company has any defect either in staff performance, staff productivity, revenue of the organisation, the management needs to carry out different business performance check so that the areas where the improvements are needed can be work it out. In order to improve those areas the organisation has to build up some new plans and policies so that the target can be achieved.